Last Updated: June 1, 2024
Welcome to Luxury-Draw, operated by LUXD Ltd (Company Number: 15782916). Your privacy is very important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, participate in our competitions, or make purchases.
1. Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, mailing address, and date of birth.
- Payment Information: Data necessary to process transactions, securely handled by our trusted payment providers.
- Location Data: Approximate geographical location (if you consent).
- Usage Data: IP address, browser type, pages visited, search queries, and session duration.
- Third-Party Data: Information collected via services like Google Analytics or Meta Pixel.
- Uploaded Content: Images and information you share when participating in competitions.
2. How We Collect Your Information
We collect information through the following methods:
- Forms: When you register, enter competitions, or contact us.
- Purchases: When processing payments securely.
- Cookies and Tracking Technologies: We use cookies to enhance your browsing experience.
- Third-Party Tools: Services like Google Analytics or Meta Pixel track user interactions to improve our website.
3. Purpose of Collecting Your Information
We use your information for the following purposes:
- To provide and manage our services, including competition entries and prize deliveries.
- To process secure payments and transactions.
- To communicate with you regarding updates, promotions, or competitions (with your consent).
- To analyze and improve our website and services.
- To comply with legal obligations or respond to regulatory authorities.
4. Legal Basis for Processing Data
We process your personal data based on:
- Your consent (e.g., for marketing communications or cookies).
- Contractual necessity (e.g., when you participate in a competition or make a purchase).
- Legal obligations (e.g., to comply with tax or accounting laws).
- Our legitimate interests (e.g., improving our services and ensuring security).
5. Sharing Your Information
We only share your data under these circumstances:
- Service Providers: Payment processors, web hosting, delivery services, and analytics platforms.
- Analytics and Marketing: Tools like Google Analytics and Meta Pixel for performance analysis and marketing campaigns.
- Legal Compliance: To comply with legal requirements or protect our rights.
- International Transfers: If data is transferred outside the EU or UK, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission or ICO.
6. Data Retention
We retain your data only for as long as necessary:
- Active accounts and competition participants: As long as your account remains active.
- Marketing data: Up to 36 months after your last interaction.
- Payment and transaction data: Retained for up to 10 years to comply with legal obligations.
We regularly review data retention periods to ensure compliance with legal and operational requirements.
7. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request the deletion of your data under certain conditions.
- Portability: Receive your data in a structured, standard format.
- Objection: Object to the processing of your data (e.g., for direct marketing).
- Restriction: Request that we limit processing under certain circumstances.
- Lodge a Complaint:
- In the EU: Contact your local data protection authority .
- In the UK: Lodge a complaint with the Information Commissioner’s Office (ICO) via www.ico.org.uk.
To exercise any of these rights, please contact us at support@luxury-draw.com.
8. Cookies and Tracking Technologies
We use cookies to:
- Ensure the website functions properly.
- Improve user experience and analyze performance.
- Display targeted advertisements based on user preferences.
You can manage or withdraw your consent at any time through our cookie banner or browser settings. For more details, please refer to our Cookie Policy.
9. Data Security
We implement robust security measures to protect your data:
- Encryption: All data transfers are encrypted using HTTPS protocols.
- Restricted Access: Only authorized personnel can access personal data.
- Secure Payments: Our payment providers comply with PCI-DSS standards.
- Incident Response: In the event of a data breach, we will promptly notify affected users and the relevant authorities.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Last Updated” date will reflect the revisions. We encourage you to review this policy regularly to stay informed.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, you can contact us:
